From Nancy D. Brown of What a Trip
It’s Spring Break 2008 and the kids are morphing into teenagers. Time is slipping away from us and there are so many places they haven’t seen. We selected the Grand Canyon for our roadtrip destination, with a two night stop-over in Las Vegas thrown in for a little glitz and glamour. I looked to my travel agent for a package deal on the Grand Canyon and a hotel recommendation for teens in Vegas. The travel agent’s Las Vegas recommendation; Circus Circus.
Family friendly, budget lodging is one thing. Chipped, run down furniture, a less-than-reliable elevator to the swimming pool and a screenless window looking down to the RV parking lot is another. My daughter and I flew from the Bay Area to McCarran International Airport as I had a couple of frequent flyer tickets ready to expire. We arrived early at the hotel and asked at check in if our room was available. Room 19743, located in the Skyrise Tower, was waiting to be cleaned.
My husband and son were mini-van bound and arrived that evening to join us. Fortunately, the hotel offered complimentary parking as well as a huge RV park. Unfortunately, the hotel was located on the northern edge of the Las Vegas strip. The closest restaurant within walking distance was a Denny’s with an hour long wait. We had no interest in dining in Circus Circus with its smoke filled lobby.
Billed as a family favorite since 1968, I suggest the Circus Circus Skyrise Tower is in dire need of a face lift. While the West Tower has recently been remodeled, our room was dated, the plywood entertainment center was falling apart and the lack of a screen on the bedroom window was alarming. My 16 year old referred to our accomodation as the suicide room, noting the easy access to the cold, hard concrete 19 stories below.
When I called the first night to ask about canceling our room I learned that our AAA rate could not be refunded because our travel specialist had booked our reservations in advance. Not only did we over-pay, we were stuck there for a second miserable night. When an on-line customer satisfaction survey arrived in my computer mailbox, I mentioned all of the above noted comments and checked the box that gave them permission to contact me. I never heard a peep from anyone at Circus Circus.
Have you had a lodging disappointment? Have you been contacted by hotel management after a less-than positive experience? Leave a comment below. I promise I’ll read your feedback!
Circus CIrcus Hotel Casino 1 (800) 638-8595
2880 Las Vegas Blvd. South
Las Vegas, Nevada 89109
Photo by Kendall C. Brown